The registration clerk had not said 'Well, valued guest and weary traveler, we don't have a queen room at all, but we can put you in an upgraded King bed-which I know you don't want-for double the rate.' I might have declined that offer. My complaint fell on deaf and unsympathetic ears that of course I had signed and initialed without carefully determining if I was being upcharged or, say, I agreed to hand out towels in the bathroom (not that there' s anything wrong with that). In discussing this with the billing office, I was pointedly informed 'You consented for this room when you checked in by signing the check in form' or words to that effect. I knew the room was larger than average but would not have imagined that I was paying a premium for a room I did not want. After checking out, I discovered I had been actually placed in an upgraded King, for which I was upcharged. I was offered to switch rooms midway in trip, which I declined as being time consuming and inconvenient. A manager would not be available to speak to me for about this for 30 or 40 minutes and, being very late, I decided to just settle for the king room. Evidently at the Horseshoe, reserving a type of room is theoretical. Arrived and informed no queen rooms available at all, let alone no queen upgrades. Traveling to celebrate my adult son's college graduation to play in the WSOP, booked a two-queen room, with on-site upgrade option.
